Please take a moment to read our Spa Day and Treatment Terms & Conditions carefully before your visit. By making a booking, you agree to the following conditions.
Spa Treatments
All spa treatments are available to guests aged 18 years and over only.
Valid identification may be requested upon arrival. We reserve the right to refuse treatment to any guest who is unable to provide proof of age if requested.
No refunds will be offered where a booking has been made for a guest under the age of 18.
The suitability of all treatments is subject to your health and medical status.
All guests must complete a consultation form prior to treatment. It is your responsibility to disclose any medical conditions, allergies, injuries, recent surgeries, pregnancy, medications, or other health concerns that may affect your treatment.
We strongly recommend notifying the Spa Team before your appointment if you have any medical conditions.
If, upon consultation, it is determined that a treatment cannot be safely performed due to a medical condition that was not disclosed in advance, no refund will be provided.
Conditions that may affect treatment suitability include, but are not limited to:
The Spa reserves the right to refuse or modify treatments where deemed necessary for guest safety.
Guests are requested to arrive at least 15 minutes prior to their scheduled appointment time to allow sufficient time for consultation and preparation.
Late arrival may result in a reduced treatment time to avoid inconvenience to other guests.
In some circumstances, treatments may need to be shortened or cancelled if guests arrive significantly late. Full charges will still apply.
Treatment Requests
Whilst every effort will be made to accommodate treatment requests and preferences, these cannot be guaranteed.
Please note that treatments may be carried out by either a male or female therapist. Requests for a specific therapist or therapist gender should be made at the time of booking and are subject to availability.
Cancellation & Rescheduling Policy
Should you need to cancel or amend your appointment, we require a minimum of 48 hours' notice.
Gift vouchers used to secure bookings will be redeemed in full where the cancellation policy is not adhered to.
Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash.
All treatments booked using a voucher remain subject to these Terms & Conditions, including cancellation charges.
Mobile Phones & Spa Etiquette
To maintain a relaxing environment for all guests, mobile phones should be switched to silent mode and used discreetly.
Guests are expected to behave respectfully towards staff and fellow guests at all times.
We reserve the right to refuse treatment or ask guests to leave should their behaviour be deemed inappropriate, disruptive, abusive, or unsafe.
Personal Belongings
The Spa cannot accept responsibility for loss, theft, or damage to personal belongings brought onto the premises.
Guests are advised not to bring valuables to their appointment.
Right to Refuse Treatment
B Spa reserves the right to refuse treatment where:
Any decision to refuse treatment for safety reasons will be at the discretion of management and therapists.
Spa Day
Age Restrictions
All guests attending a Spa Day must be 18 years of age or over.
In certain circumstances, we may be able to accommodate guests aged 16–17 years when accompanied by a responsible adult aged 18 or over. Treatment restrictions will apply, and availability is subject to management approval.
Should a booking be made for an underage guest without prior agreement, we reserve the right to refuse entry on arrival. In such circumstances, no refund or compensation will be offered.
The use of our spa facilities and participation in treatments is subject to each guest's medical status.
All guests are required to complete a Spa Consultation Form upon arrival. To ensure we can provide the safest and most appropriate experience, we strongly recommend that any medical conditions, recent procedures, or health concerns are disclosed to us in advance of your visit.
If a guest fails to notify us in advance of a medical condition or procedure and it is subsequently determined that a treatment cannot be safely performed, no refund will be given for the treatment or spa booking.
The following list is intended as guidance only and is not exhaustive. Treatments may not be suitable for guests with:
Additional conditions may also affect treatment suitability. Please contact the Spa Team before arrival if you are unsure.
As Bicester Hotel Golf & Spa operates as a members' club, designated family swimming times apply.
Children's Swimming Times
Children under 14 years of age are permitted in the swimming pool only during these designated times.
As part of your Spa Day, guests may also enjoy access to:
Guests wishing to use the outdoor swimming lake must wear:
All lake users must follow any safety instructions provided by staff.
The outdoor hot tub operates during the following times:
Closed: 9:00am – 10:30am
Open: 10:30am – 3:30pm
Closed: 3:30pm – 4:30pm
Open: 4:30pm – 7:30pm
Please note that these times are subject to change without notice where required for operational, health and safety, maintenance, or water quality reasons.
Spa Day guests should report directly to Main Reception at their scheduled arrival time.
Guests must arrive at least 30 minutes prior to any pre-booked restaurant reservation or treatment appointment.
If you arrive late, we may be unable to reschedule elements of your package, which could result in missed treatments, dining reservations, or activities. No refunds or compensation will be provided for missed elements due to late arrival.
All treatment times include consultation and preparation time and will be scheduled between your confirmed arrival and departure times.
If you arrive late for a treatment appointment:
Treatment requests must be made at the time of booking. While we will always try to accommodate preferences, this cannot be guaranteed.
Treatments are scheduled between 9:00am and 7:00pm, depending on your package. Guests must therefore be available during these times.
Please note:
Guests should bring:
Gym sessions and fitness classes can be booked on the day of your visit and are subject to availability.
Please check your package details carefully, as inclusions may vary.
All Spa Day guests will be provided with:
As part of our commitment to environmental sustainability, slippers are no longer provided complimentary. Guests are welcome to bring their own or purchase slippers from the hotel.
Additional robes and towels may be requested from Reception and are available for a small additional charge.
Complimentary water is available throughout the spa.
Any meals included within your package will be scheduled to fit around your treatment and activity timetable.
Please note:
Lunch and Afternoon Tea Packages
Twilight Spa Packages Including Dinner
Guests must advise the Spa Team of any dietary requirements prior to arrival.
To ensure a peaceful and relaxing environment for all guests, we kindly request that you:
We reserve the right to ask any guest or group to leave the spa if their behaviour is disruptive or negatively impacts the experience of other guests.
A designated smoking area is available within the Courtyard.
Smoking and vaping are strictly prohibited within the Spa Garden and all spa facilities.
Please note the following cancellation and amendment charges apply to Spa Day bookings.
Groups of six or more guests may be subject to different cancellation terms. Please speak with the Spa Team at the time of booking.Notice GivenRebooking ChargeCancellation ChargeMore than 6 weeksNo chargeNo chargeMore than 4 weeksNo charge25%3–4 weeks25%50%2–3 weeks50%75%Less than 2 weeksRebooking not permittedNo refund
All cancellation and amendment requests must be submitted directly to the Spa Team.
If you have any questions regarding your booking, health conditions, treatments, or package inclusions, please contact our Spa Team prior to your visit.
B Spa Team
Email: Spa@bicesterhgs.com
We look forward to welcoming you to B Spa and hope your visit leaves you feeling refreshed, relaxed, and revitalised.